YOUR
USE OF THIS WEBSITE IMPLIES YOUR KNOWLEGE OF AND
ACCEPTANCE OF ALL OF THE INFORMATION ON THIS PAGE |
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Contacting
Us |
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Please
read ALL of the information on this page BEFORE contacting us.
Email
is the best way to contact us, and the most assured way to get a
response. Use
this form for all inquiries
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Ordering |
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Please
use our PayPal-based shopping cart
to order with your credit, debit card, or by electronic check.
Please note: YOU DO NOT NEED A PAYPAL ACCOUNT
to order from us. You do not need a Paypal account to use
Paypal -- ever.
What
is a PayPal eCheck?
An
eCheck is a payment that you make directly from your bank account
(handy if you don't have a credit card).
Just like a regular check, it usually takes between 3 and 5 business
days for an eCheck to clear and the money to appear in the recipient’s
PayPal account.
Both eChecks and Instant Transfers are ways to pay with your bank
account. With an eCheck, the recipient receives the money in a
few days. With an Instant Transfer, the recipient receives the
money right away.
To send an eCheck, just link your bank account to your PayPal
account. When you log on to PayPal, you will see a "Send
Money" tag near the top of the page. Just click on that and
fill in the blanks - easy!
Linking your bank account is easy and fast. If you do online banking,
you can usually link your bank account in just a few minutes.
Once you’ve linked your bank, using it to pay for things
is secure. Merchants get paid but they never see your bank account
details. They won’t even know what bank you use.
You
can use Paypal for one time purchases WITHOUT opening a Paypal
account, though they will bug you everytime you make an order
to do so. You can resist!
We
are NOT set up to accept or process orders by phone, snail mail
or email.
Please
note: Items, pricing and availability are subject to change without
notice.
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About Our Shipping Charges: |
Our shipping charges are computing based upon the price of the item, not upon weight. This means that you might order jewelry which is very light, and pay a heavy shipping charge. We will be deploying new software to fix this problem sometime in the Spring of 2012. In the meantime, if the shipping charge you pay is determined by us to be excessive, we will refund you the amount over what is reasonable. |
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"AG"
Items |
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items are shipped from our distributor in Middlefield, Massachusetts.
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"CP"
Items |
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items are shipped from our distributor in Sunnyvale, California. |
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Items
shipped within the continental United States |
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Please
allow 10 to 15 working days for processing and shipping before inquiring
about the whereabouts of your order. Use
this form for all inquiries
We send an email
"Ship Notice" with every order within a day or so of shipping.
If you have not received that notice, please
check your junk-mail or spam mail box BEFORE calling or writing
to us. |
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Items
shipped outside the continental United States |
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Items
shipped outside the continental United States may require extra
shipping, We will bill you for the additional amount. via Paypal,
if necessary.
Please allow
4 to 6 weeks for processing and shipping before inquiring about
the whereabouts of your order. Use this
form for all inquiries.
We send an email
"Ship Notice" with every order within a day or so of shipping.
If you have not received that notice, please
check your junk-mail or spam mail box BEFORE calling or writing
to us. |
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Backorders
/ Unavailable Items |
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If
an item you ordered is not available at the time of your order,
we will attempt to obtain it for you for 30-50 days. If, after
30-50 days, we are still unable to fill your order, we will refund
your money, or, if there is an item available that is similar
and of an equal or greater value, we will ask if you'd like to
substitute that item.
If
an item is backordered, we will fill your order for that item
as soon as it becomes available to us. If an item is missing from
your order, it is probably backordered.
We
send an email "Ship Notice" with every order within
a day or so of shipping. If you have not received that notice,
please check your junk-mail or
spam mail box BEFORE calling or writing to us.
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Returns |
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in the case of defective merchandise, ALL
SALES ARE FINAL. If you receive your merchandise in damaged
or defective condition, please use this
form to receive instructions on how to return it for credit,
refund or exchange. |
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Customer
Responsibility |
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| Customer
is responsible for making sure that their order is complete, and that
their address and billing information is correct before sending their
order. Once an order is in progress, it is very difficult to change
information or to add to an order. Avalon Risen is not responsible
for loss due to these mistakes, although we will attempt to make corrections
if possible. |
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Available
Rebates |
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REGISTERED
members of the Reformed
Druids of Gaia may claim a 5% rebate on all orders totaling
$100 or more (excluding shipping charges). This is a LIFETIME
benefit for those members.
Pledged
members
of the Order of the
Mithril Star may claim a 10% rebate on all orders totaling $100
or more (excluding shipping charges). This is a LIFETIME
benefit for those members.
NOTE:
Rebates are available on "AG" items only. Our affiliation
with Amazon.Com does not allow us to give rebates on items originating
from Amazon. |
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Who
are we? |
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We
are non-professional, volunteer members of the Reformed
Druids. We operate this store as a fund raiser for the endangered
Coast Redwoods. As such we may not seem or behave as professionally
as you might expect. You may also experience longer delays than
you would normally from other online stores.
Most
orders will be processed within two to three days. If there are
back-order issues, processing may take up to three weeks (see Backorders
/ Unavailable items, above).
You
may not hear from us unless there will be more than a two week delay
in processing your order, or if there are out of stock items on
your order. Generally, if merchandise is in stock, the next time
you hear from us after you order is when your order arrives at your
home. |
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YOUR
USE OF THIS WEBSITE IMPLIES YOUR KNOWLEGE OF AND
ACCEPTANCE OF ALL OF THE INFORMATION ON THIS PAGE |